Something not quite right? 

If your electric vehicle has not been shipped, we will offer a full refund.

Is your order eligible for a refund?

If your electric vehicle has been shipped, you can return the electric vehicle within 7 days of purchase. 

• The buyer is responsible for costs associated with return shipping.
• The refund is determined after our team has received and inspected the item.
• The refund will be processed within 5 to 7 business days upon receiving the item.
• There will be a 15% restocking fee. 
• Customs fees are not refundable.

We cannot offer refunds or exchanges on the following:

• Items that have customized add-ons to the product that require installation at the buyer's request, before delivery.
• Items that have personal modifications to the product by the buyer after delivery. 
• Items that have been used.
• Parts that are installed on electric vehicles or used on electric vehicles that are not originally purchased from EVOLV Rides.

Parts & Accessories:

If your items have not been shipped, we will offer a full refund.

Is your order eligible for a refund?

If your order have been shipped, you can return unopened and uninstalled items within 14 days of receiving them.

• The buyer is responsible for costs associated with shipping the items back.
• The buyer is responsible for confirming if parts or accessories purchased are compatible with their electric scooters. 

We cannot offer refunds or exchanges on electronic parts including: 

• Charger
• Battery
• Throttle / LCD Display
• Controller
• Lights
• Electrical Wirings 

EVOLV Rides only sells parts and accessories that are compatible with electric vehicles sold by EVOLV Rides.

Please notify us when you're ready to ship your items back, here.